Transit All Risk

Loss of or damage to the whole or part of the property in transit, with a maximum
Limit of Liability of R 5,000,
not otherwise excluded provided that:

1. the insured shall be responsible for the first amount payable if applicable.

2. the liability of the insurer
 for all
loss or damage arising from any one defined event shall not exceed the limit of indemnity stated on the A slip/ waybill and Vat invoice received from Post Office Group, provided that adequate proof of ownership
and quantum can be
substantiated in the event of a claim.



3. that the items in transit are packaged appropriately and to the
satisfaction of the insurer in the
 event of a claim.

4. fragile and liquid items will not be insured against damage but only for loss.

Claims Process

In the event of loss or damage to the content of an insured letter or parcel the following process must be followed:

1. complete enquiry form obtained from any Post Office counter.

2. contact the customer care call centre at 0860111502 and receive guidance on claims process.

3. the insured must substantiate his or her loss as follows:

a. ownership by any means but not less than:
i. proof of purchase
ii. proof of good general condition
iii. proof of serial numbers if available
b. proof of quantum

4. The insured must lodge a claim within 45 days after dispatching the insured letter/parcel. The insured will have a further 45 days to
submit all outstanding documentation after lodging the claim. Thereafter all claims will prescribe

5. A full copy of the policy wording is available from
a. SAPO Risk Management Division
i. 497 Schubart Street, Pretoria Central, 0002
ii. P.O. Box 10000, Pretoria, 0001
b. Website |www.sapo.co.za
c. Contact person : Insurance - Senior Manager: Insurance Services (012) 401 7000
d. Contact person : Compliance – Group Compliance Officer (012) 401 7000

6. The claimant must safeguard
all salvage as if it were uninsured and cannot abandon any salvage. Insurers reserve all rights to any
salvage and could deduct a percentage of the value as part of settling the claim.

 

5. first amount payable of 20% of value of item is payable on claims for fragile and liquid items.

Exclusions

The insurer will not be liable for;

1. inherent vice or deflect, vermin, insects, damp, mildew or rust;

2. the dishonesty of any principal, partner, director or employee of the insured whether acting alone or in collusion with others;

3. detention, confiscation or requisition by customs or other officials or authorities;

4. breakdown of refrigeration equipment
5. wear and tear or gradual deterioration (including the gradual action of light or climatic or atmospheric conditions) unless following an
accident or misfortune not otherwise excluded;

6. mechanical, electronic or electrical breakdown, failure, breakage or derangement of the insured property unless following an accident or misfortune not otherwise excluded;

7. loss of or damage to;

a. cash, bank and currency notes, coins, bonds, coupons, stamps, negotiable instruments, title deeds, manuscripts or securities of
any kind;

b. property otherwise insured or which would, but for the existence of this section, be insured by any other insurance except in
respect of any excess beyond the amount which would have been payable under such other insurance, had the insurance under
this section not been effected;

c. explosives and or all other volatile substances, Jewellery, Watches, Precious Stones, Works of Art and Livestock

d. any content of parcel/letter if the recipient signs for the goods without inspecting the parcel for physical damage and declaring
such damage to the counter staff before leaving the counter;

e. any content of parcel/letter that is unaccounted/missing and the recipient did not declare the damage/loss of the content to
counter staff or Branch Manager before leaving the public area in front of the counter staff.

i. In both cases mentioned in d) and e) the recipient must open the parcel in front of counter staff or Branch Manager
and declare to the satisfaction of the insurer what items are either damaged or missing from the parcel. Failure to do
this will result in repudiation of any potential claim.

f. The insurer reserves the right to appoint an assessor.

8. consequential loss of any kind, delay, loss of market,
depreciation or changes brought about by natural causes.

9. any third party liability

10. wilful misconduct of the insured

11. radioactive, nuclear or asbestos contamination